A whirlwind tour of departments last night as Councillors met for their weekly proceedings at Moose Jaw City Hall. The quarterly reports were presented covering everything from watermain breaks to hirings, garbage and finances.

One question that was raised during the meeting was procedures for customer service. Councillor Chris Warren gave notice of a motion that he wants to debate in two weeks.

"That city administration prepare a report to city council providing options to implement customer service and community engagement policy. That the policy include, but not limited to, customer service standards, performance mesures, employee training, short-term community engagement, and long-term community engagement."

In recent weeks, it's come to light that some residents have been unhappy with the service they're receiving when calling city hall. Some claim un-collected garbage for weeks, no response when a new garbage bin was requested or open pits and holes on properties following utility work. Some have taken to social media, requesting councillors step in to help.

Another issue that was brought up was the large number of water main breaks so far this year. City Engineer Josh Mickleborough.

"(The breaks) came and went in fits and spurts. We had rashes of a week or two at a time, where we got a number of breaks. We're up to 63 breaks now. Yeah, we're definitely on pace to eclipse last years number."

That would make it the second record setting year in a row for watermain breaks in Moose Jaw.

Councillors also talked about the number of calls for garbage bin replacements in recent weeks. Mickleborough had a possible reason for that as well.

"The bins are at the end of their life. They're getting on to 8-10 years old so we're seeing increased failures. The other thing is as the changes to garbage rolled out, people became more aware of their bins. And I think we saw an uptick in calls and people concerned about the conditions of their bin as a result of the pending changes to garbage."

Mickleborough said that once people started to move their bins around instead of leaving them in once place all the time, they may have noticed damage that they would have missed otherwise.