Kathi Hagman and mom Luella Dumonceau were able to visit through Facetime thanks to the staff at Providence Place (Photo courtesy Kathi Hagman)Kathi Hagman received a very peculiar phone call recently.

She was just tying up a few loose ends at work when her cell phone starting ringing from a number is didn’t recognize.

Hagman answered the phone and low-and-behold her mother Luella Dumonceau, who lives at Providence Place, appeared on her phone.

“Sometimes when my sister and I go separately to visit her we will do that for each other, we'll Facetime her with the other sibling,” she said.

“I knew my sister wasn't there so I was like shocked and taken back a bit and then realized that the staff at Providence Place were phoning people's families to touch base with them and let me see their loved ones.”

She said that visiting with loved ones in long-term care homes has become very difficult since they have been isolated during the COVID-19 pandemic.

Hagman added she’s gone up to her mom’s window and she tries to call when she can. She says it's tough because there are times where her mom will forget what is going on and doesn’t understand why people aren’t visiting.

But on this day, the Facetime call brightened the spirits of everyone.

“She was pretty excited to see everyone after not being able to see anybody for about a week and a half at that point,” Hagman said.