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The Information Technology Department at Moose Jaw City Hall has been given initial approval to develop an app that will allow residents to send in trouble reports for things like potholes or water-main breaks.

Council debated the idea back in October and included up to $20,000 in funding as part of budget talks this week. 

City Manager Jim Puffalt said this type of system will help prevent items from falling between the cracks."When customers have not been able to get an answer, and they're coming back three or four times talking to a council member or talking to myself...if we have a system that helps us at the start, that tracks and does the things that a computer system can do for you, which are to remind you...it's an important way to enhance customer service."

Councillor Crystal Froese said it's a step towards better service for taxpayers. "It's one of the things we sorely need in this city - a way to track communications. It's one of our weaknesses. Definitely, it provides a better service to our citizens. I'm familiar with these systems. I've used them in other areas. They work great. I think this is long overdue. And I think we'll see a lot of efficiencies."

Along with being able to submit a ticket for work, residents can receive a response when a solution has been reached. Council and administration can also track the work being done or look back on a project to see where an issue may have stemmed.

The I/T department has done some looking around and they think they've found the one they like. Assuming the budget gets final approval and things go well, the app could launch this summer.

 

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